Refund policy

Last updated: 29 September 2026

At NOMA, every piece is made to order specifically for you. Because our products are produced on demand, we do not accept returns or offer refunds for change of mind, incorrect product selection, incorrect sizing, or other reasons unrelated to a product defect or fulfilment error.

We are, however, committed to ensuring that your NOMA order arrives in excellent condition and that you receive the product you ordered.

1. Made-to-Order Products

All NOMA products are produced specifically after an order is placed. This means we do not hold conventional retail inventory and cannot generally accept unwanted products back into stock.

For this reason, orders cannot be returned or refunded simply because you have changed your mind, selected the wrong size, selected the wrong finish, or no longer want the product.

We strongly recommend reviewing the product description, dimensions, finish, and other product details carefully before placing your order.

2. Cancellations

If you need to cancel your order, please contact us as soon as possible after placing your order.

We may be able to cancel an order before it enters production. However, once an order has entered production, cancellation may no longer be possible and the order will generally not be eligible for a refund.

Because our products are made to order, we cannot guarantee that a cancellation request received after the order has been placed can be accommodated.

3. Damaged Products

If your order arrives damaged, please contact us within 14 days of delivery.

Please provide:

Your NOMA order number
A description of the damage
Clear photographs of the product
Clear photographs of the packaging, including any visible shipping damage

We will assess the issue with our fulfilment partner and, where appropriate, arrange a replacement or refund.

Where the damage occurred during production or shipping and the issue is confirmed as a fulfilment or production error, NOMA will cover the applicable replacement or return costs.

4. Incorrect or Defective Products

If you receive an incorrect product or your product has a material manufacturing or printing defect, please contact us within 14 days of delivery.

Examples may include:

Receiving the wrong product or design
Significant printing defects
Significant manufacturing defects
Material damage
Missing components
Other substantial errors attributable to production or fulfilment

Please provide your order number and clear photographs showing the issue.

Where an issue is confirmed, we may provide a replacement or, where a replacement is not reasonably possible, a refund for the affected product.

5. Quality Issues

NOMA works with professional print and fulfilment partners to produce each order. Minor variations in colour, texture, positioning, or appearance can occur between a digital display and the finished physical product due to differences between screens, printing processes, materials, and lighting.

Such minor variations do not necessarily constitute a defect.

If you believe your product has a significant quality or production issue, please contact us with photographs and we will assess the matter on a case-by-case basis.

6. Incorrect Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order cannot be delivered because an incorrect or incomplete address was provided, additional costs may apply for reshipping the order.

If the order is returned to the fulfilment facility, NOMA may require the customer to cover the cost of reshipping the order to the corrected address.

We therefore ask customers to carefully check their delivery information before completing their purchase.

7. Lost or Undelivered Orders

If your order has not arrived within the expected delivery period, please contact us so that we can investigate the shipment.

Where an order is confirmed as lost in transit, NOMA will work with our fulfilment and shipping partners to determine the appropriate resolution.

For orders that remain undelivered for an extended period, a replacement may be arranged where permitted by the applicable shipping and fulfilment service.

Please note that replacement coverage may not apply where the delivery failure resulted from an incorrect or incomplete delivery address supplied by the customer.

8. Import Duties, Taxes and Customs Charges

NOMA ships internationally, and some orders may be subject to import duties, customs charges, VAT, GST, or other taxes imposed by the destination country.

These charges are generally determined by the destination country's authorities and are the responsibility of the customer unless explicitly stated otherwise at checkout.

Refusal to pay applicable customs charges does not constitute a product defect and does not automatically qualify an order for a refund.

9. How to Request a Return, Replacement or Refund

To request assistance with a damaged, defective, incorrect, or otherwise affected order, please contact NOMA through our customer support channel within the applicable period.

Please include:

Order number:
Name used for the order:
Description of the issue:
Photographs of the product:
Photographs of the packaging (where relevant):

Please do not send a product back to NOMA or to a fulfilment facility unless we have specifically instructed you to do so.

Because our fulfilment partner does not generally accept unwanted returns, unauthorised returns may not be eligible for a refund.

10. Refunds

Where a refund is approved, it will generally be issued to the original payment method used for the purchase.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

Where only part of an order is affected, NOMA may issue a refund for the affected product rather than the entire order.

11. Consumer Rights

Nothing in this policy is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under the laws applicable to your purchase.

Where mandatory consumer protection laws provide rights beyond those described in this policy, those rights will continue to apply.