Terms of service

Last updated: 29 September 2026

Welcome to NOMA Interiors.

These Terms of Service ("Terms") govern your access to and use of the NOMA Interiors website, online store, and the purchase of products from NOMA Interiors ("NOMA", "we", "us", or "our").

By accessing our website or placing an order, you agree to these Terms. If you do not agree with these Terms, please do not use our website or place an order.

These Terms should be read together with our Privacy Policy, Shipping Policy, and Returns & Refund Policy, which form part of the terms governing your use of our store and your purchase from NOMA.

1. About NOMA

NOMA Interiors is a South African interior wall-art brand offering premium, made-to-order artwork and related interior products.

NOMA operates its online store from South Africa and serves customers internationally.

Our products are produced on demand through third-party print and fulfilment partners. Depending on the product and destination, an order may be produced and dispatched from a fulfilment facility located in South Africa or another country within our fulfilment network.

The country from which an order is produced or shipped does not necessarily correspond to NOMA's country of operation.

NOMA business details:

Business name: NOMA Interiors
Registered entity: NOMA Interiors Pty(Ltd)
Registration number: 2026 / 546557 / 07
Email: info@nomainteriors.com
Website: nomainteriors.com

2. Use of Our Website

You may use the NOMA website for lawful purposes and in accordance with these Terms.

You must not:

Use the website for any unlawful or fraudulent purpose;
Attempt to gain unauthorised access to our website, systems, or accounts;
Interfere with the operation or security of the website;
Copy, reproduce, modify, distribute, or exploit our website or its content without permission;
Use automated systems to scrape or reproduce substantial portions of our website or product catalogue without our written permission;
Upload or transmit malicious code, viruses, or other harmful material; or
Use our content, branding, artwork, or intellectual property in a manner that infringes our rights or the rights of others.

We reserve the right to restrict or terminate access to the website where reasonably necessary to protect NOMA, our customers, our systems, or our intellectual property.

3. Product Information

We make reasonable efforts to ensure that product descriptions, dimensions, photographs, colours, materials, finishes, and other product information displayed on our website are accurate.

However, certain variations may occur between a digital representation of an artwork and the finished physical product.

Differences may result from:

Screen and display settings;
Lighting conditions;
Printing processes;
Natural characteristics of materials;
Canvas or frame construction;
Production tolerances; and
Differences between individual production batches.

Such minor variations do not necessarily constitute a defect.

Where a product contains a material defect, production error, or fulfilment error, your rights are addressed in our Returns & Refund Policy and applicable consumer protection legislation.

4. Made-to-Order Products

NOMA products are made to order.

This means that products are generally produced only after an order has been placed rather than being held as conventional retail inventory.

Because products are produced specifically for each order:

Orders may enter production shortly after being placed;
Cancellation may not be possible once production has begun;
Change-of-mind returns may not be available;
Product availability may depend on our fulfilment network; and
Production and delivery times may vary.

Please carefully review the product, size, finish, quantity, delivery address, and other order details before completing your purchase.

Your cancellation and refund rights are set out in our Returns & Refund Policy and remain subject to any mandatory rights provided by applicable law.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products in accordance with these Terms.

After placing an order, you will generally receive an order confirmation by email.

An order confirmation confirms that we have received your order. It does not necessarily mean that the order has entered production or that the order cannot subsequently be cancelled where cancellation is legally or operationally possible.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

A product is unavailable;
There is an obvious pricing or product-information error;
We suspect fraudulent or unauthorised activity;
We are unable to fulfil the order to the requested destination;
Payment cannot be successfully processed; or
Circumstances outside our reasonable control prevent fulfilment.

If we cancel an order after payment has been received, we will provide an applicable refund in accordance with these Terms and applicable law.

6. Pricing

Prices displayed on the NOMA website are presented in the currency applicable to your selected market or shopping experience.

NOMA may use currency conversion and international pricing functionality to display prices to customers in different currencies.

Exchange rates may change over time.

The final price payable by you will be the amount displayed at checkout before the order is submitted, together with any applicable shipping charges and other charges disclosed at checkout.

Where applicable, taxes may be included in or added to the displayed price depending on the destination, applicable law, and checkout configuration.

NOMA reserves the right to correct obvious pricing errors.

If an obvious pricing error occurs and an order has been placed at an incorrect price, we may contact you to confirm whether you wish to proceed at the correct price or cancel the order and receive an applicable refund.

7. Payments

Payments are processed through the payment methods made available at checkout.

By submitting an order, you confirm that you are authorised to use the payment method provided.

Payment must be successfully authorised before an order can enter production.

We do not store complete payment-card details on our own systems where payment processing is handled by a third-party payment provider.

Your payment may be processed or settled in a currency different from the currency in which the product price was displayed, depending on the payment method, payment provider, currency configuration, and applicable banking arrangements.

Any currency conversion performed by a payment provider, bank, card issuer, or other financial institution may be subject to that provider's exchange rate or fees.

8. Shipping

Orders are fulfilled through NOMA's fulfilment network and third-party shipping providers.

Available shipping methods, costs, and estimated delivery times depend on the product and destination.

For detailed information regarding production times, shipping, tracking, customs, import duties, delivery addresses, delays, and lost or damaged shipments, please refer to our Shipping Policy.

The Shipping Policy forms part of these Terms.

9. Customs, Duties and Import Taxes

International orders may be subject to customs duties, import taxes, VAT, GST, customs clearance charges, carrier fees, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are the responsibility of the customer.

NOMA does not control the amount or application of such charges.

The payment of a shipping fee does not necessarily mean that customs duties or import taxes have been prepaid.

Customers are responsible for complying with the import requirements applicable to their destination.

Refusal to pay applicable customs charges may result in delivery delays, return of the shipment, or other consequences and does not automatically entitle the customer to a refund.

10. Returns, Refunds and Defective Products

Because NOMA products are made to order, we generally do not accept returns or refunds solely because a customer has changed their mind or selected an incorrect product, size, finish, or option.

However, this does not limit any consumer rights that cannot legally be excluded.

Where an order arrives damaged, defective, incorrect, or materially different from what was ordered, NOMA will assess the matter and may provide an appropriate remedy in accordance with our Returns & Refund Policy and applicable law.

Our Returns & Refund Policy explains the process for reporting an issue and requesting assistance.

11. Intellectual Property

All intellectual property appearing on or through the NOMA website is owned by NOMA, its licensors, or other applicable rights holders unless otherwise stated.

This includes, but is not limited to:

NOMA's name and branding;
Logos and trademarks;
Artwork;
Product designs;
Photographs;
Mock-ups;
Website design;
Written content;
Graphics;
Product descriptions;
Marketing materials; and
Other original creative content.

You may view and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, sell, license, publish, create derivative works from, or commercially exploit NOMA's intellectual property without our prior written permission.

Purchasing a physical NOMA artwork does not transfer ownership of the underlying copyright or other intellectual property rights in the artwork to the customer unless expressly agreed otherwise in writing.

12. Customer Reviews and Submitted Content

If you submit a review, photograph, testimonial, comment, or other content to NOMA, you confirm that:

You have the necessary rights to submit the content;
The content does not infringe another person's intellectual property, privacy, or other rights;
The content is not unlawful, defamatory, fraudulent, or misleading; and
The content does not contain malicious software or harmful material.

By submitting content for publication, you grant NOMA a non-exclusive, worldwide, royalty-free licence to use, reproduce, display, adapt, and publish that content for legitimate business and marketing purposes.

We reserve the right to remove or decline to publish submitted content where we reasonably consider it inappropriate, unlawful, misleading, or inconsistent with our brand or website standards.

13. Third-Party Services

NOMA uses third-party service providers to operate aspects of our business, which may include:

E-commerce and website platforms;
Payment processors;
Print and fulfilment providers;
Shipping and courier companies;
Email and communication services;
Analytics services; and
Other technology and business service providers.

These third parties may have their own terms, conditions, privacy policies, and service limitations.

Where appropriate, your use of a third-party service may also be subject to the terms of that provider.

NOMA is not responsible for independent failures of third-party systems outside our reasonable control, although we will make reasonable efforts to assist customers where an issue affects an NOMA order.

14. Website Availability

We aim to keep the NOMA website available and functioning properly.

However, we do not guarantee that the website will always be:

Available without interruption;
Free from errors;
Free from viruses or other harmful components; or
Compatible with every device, browser, operating system, or internet connection.

The website may occasionally be unavailable due to maintenance, updates, technical problems, security incidents, or circumstances beyond our reasonable control.

15. Accuracy of Website Information

We make reasonable efforts to maintain accurate information on our website.

However, errors may occasionally occur.

This may include errors relating to:

Product descriptions;
Pricing;
Availability;
Images;
Dimensions;
Shipping information; or
Other website content.

Where a material error is identified, we reserve the right to correct the information and, where appropriate, contact affected customers.

16. Limitation of Liability

To the extent permitted by applicable law, NOMA will not be liable for losses that are indirect, incidental, or consequential and that could not reasonably have been anticipated when the relevant transaction was entered into.

This may include losses arising from circumstances outside NOMA's reasonable control, including third-party shipping disruptions, customs delays, payment-provider failures, internet outages, or fulfilment disruptions.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law.

Nothing in these Terms is intended to remove or reduce any mandatory consumer rights or remedies that apply to your purchase.

17. Events Outside Our Control

NOMA will not be responsible for a failure or delay in performing an obligation where the failure or delay results from circumstances reasonably beyond our control.

These circumstances may include:

Natural disasters;
Severe weather;
War or civil unrest;
Government action;
Customs restrictions;
Carrier disruptions;
Strikes;
Labour disruptions;
Significant technical failures;
Cybersecurity incidents;
Power or telecommunications failures;
Supply-chain disruptions;
Production disruptions; or
Other events that could not reasonably have been prevented or controlled by NOMA.

Where reasonably possible, we will take appropriate steps to minimise the impact on affected customers.

18. Privacy

Your use of the NOMA website and the information you provide to us are subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

By using our website or placing an order, you acknowledge that you have read our Privacy Policy.

19. Marketing Communications

Where permitted by applicable law, NOMA may send marketing communications to customers who have consented to receive them or where another lawful basis applies.

You may unsubscribe from marketing communications using the unsubscribe mechanism included in the relevant communication.

Transactional communications relating to your order, such as order confirmations, shipping updates, and customer-service communications, may still be sent where necessary to fulfil your purchase or provide requested services.

20. Consumer Rights

Nothing in these Terms is intended to exclude, restrict, or waive any right or remedy that a consumer is entitled to under applicable consumer protection law.

South African consumer protection legislation includes the Consumer Protection Act 68 of 2008, which establishes standards for consumer information and consumer transactions.

Electronic transactions are also subject to applicable provisions of the Electronic Communications and Transactions Act 25 of 2002.

Where mandatory consumer protection legislation applicable to your transaction provides a right or remedy that conflicts with these Terms, the mandatory legal provision will prevail to the extent of the conflict.

21. Governing Law

These Terms are governed by the laws of the Republic of South Africa, except to the extent that mandatory consumer protection laws in the customer's jurisdiction provide otherwise.

Nothing in this section is intended to deprive a consumer of mandatory rights or protections that cannot legally be excluded under the laws applicable to their transaction.

22. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, products, services, technology, legal requirements, or operating practices.

The updated version will be published on our website with a revised "Last updated" date.

Changes will not retrospectively alter rights or obligations that have already accrued under an order unless required or permitted by applicable law.

23. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it lawful and enforceable where possible.

The remaining provisions will continue to apply.

24. Entire Agreement

These Terms, together with the applicable product information, order confirmation, Shipping Policy, Returns & Refund Policy, and Privacy Policy, constitute the terms governing your use of the NOMA website and your purchase of products from NOMA, subject to any mandatory rights provided by applicable law.