Shipping policy

Last updated: 29 September 2026

At NOMA, every piece is made to order. Once you place an order, your artwork is produced, carefully packaged, and shipped through our global production and fulfilment network.

We work with trusted production and fulfilment partners to produce your order as close to your delivery destination as possible. This allows us to serve customers internationally while reducing unnecessary shipping distances and, where possible, reducing the likelihood of import charges.

1. Where We Ship

NOMA currently offers international shipping to destinations supported by our fulfilment and delivery network.

Because our products are made to order, the fulfilment location may vary depending on the product, destination, availability, and production requirements.

Your order may therefore be produced and shipped from a fulfilment facility in your region or from another international facility where local production is not available.

Some destinations or products may have shipping restrictions. If your destination is unavailable at checkout, we may not currently be able to fulfil that particular order to your location.

2. How Your Order Is Fulfilled

When you place an order with NOMA:

Your order is received and prepared for production.
Your artwork is produced by our production and fulfilment partner.
Your finished piece is inspected, packaged, and dispatched.
Your order is handed to the applicable shipping carrier.
Where tracking is available, you will receive tracking information by email once your order has shipped.

Our fulfilment network automatically routes orders to an appropriate production facility based on factors such as destination, product, availability, and production requirements.

This means that the country from which your order is shipped may differ from NOMA's country of operation.

3. Production Times

NOMA products are made to order and require production time before they can be shipped.

Most products are dispatched within approximately 1–4 working days, although many products are typically dispatched within 24–48 hours.

More complex products, including certain canvas and framed products, may require additional production time.

Production times are estimates and may vary depending on the product and fulfilment location.

Please note that production time is separate from shipping time.

Your estimated delivery period therefore begins once your order has been produced and dispatched.

4. Delivery Times

Delivery times vary depending on:

Your destination country
The product ordered
The fulfilment location
The shipping service selected
Customs clearance, where applicable
Local carrier conditions

Estimated delivery times displayed at checkout or communicated for your order are estimates rather than guaranteed delivery dates.

For this reason, customers should allow sufficient time for both production and delivery when placing an order.

NOMA is not responsible for delays caused by circumstances outside our reasonable control, including customs processing, carrier delays, adverse weather, strikes, failed delivery attempts, incorrect addresses, or other disruptions affecting the delivery network.

5. Tracking

Where tracking is available for your selected shipping method, tracking information will be provided once your order has been dispatched.

Tracking information may take some time to become active after an order has been dispatched, depending on the carrier.

Once a parcel has been handed to the carrier, delivery updates are generally provided by the carrier's tracking system.

6. Customs, Import Duties & Taxes

NOMA ships internationally, and some orders may cross international borders before reaching their destination.

Shipping costs do not necessarily include customs duties, import taxes, VAT, GST, customs clearance charges, or carrier administration fees.

Where applicable, these charges are determined by the destination country's authorities and/or the carrier handling the shipment.

Unless explicitly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes, customs clearance fees, or other charges imposed by the destination country.

NOMA cannot guarantee that an order will be exempt from customs charges.

Although our fulfilment network attempts to produce orders locally where possible, local production is not available for every product and destination. As a result, some orders may still cross borders and incur import charges.

Important

Customers should familiarise themselves with the import requirements applicable to their country before placing an international order.

7. Customs Delays

International orders may be delayed while passing through customs.

NOMA cannot control the processing time of customs authorities or carriers and therefore cannot guarantee delivery dates where an order is held for customs clearance.

Customers may be contacted by the carrier or customs authorities if additional information, documentation, duties, or taxes are required.

Failure to provide requested information or pay applicable customs charges may result in a shipment being delayed, returned, or abandoned.

8. Refusal of Customs Charges

If a customer refuses to pay applicable customs duties, taxes, or carrier charges and the shipment is subsequently returned to the fulfilment facility, the order will not automatically qualify for a refund.

Any refund or replacement will be assessed in accordance with NOMA's Returns & Refund Policy and the circumstances of the shipment.

9. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please carefully check your:

Name
Street address
Apartment/unit number
City
Postal/ZIP code
State/province/region
Country
Contact details where required

If an incorrect or incomplete address is provided, the carrier may be unable to deliver the order.

Where an order must be reshipped because an incorrect or incomplete address was provided, additional shipping costs may apply.

Once an order has entered production or been dispatched, changes to the delivery address may no longer be possible.

10. P.O. Boxes

P.O. Box delivery may not be available for all products or destinations.

In particular, large canvas and framed products may not be suitable for delivery to P.O. Box addresses, and certain courier services do not deliver to P.O. Boxes.

For NOMA canvas and framed artwork, we recommend providing a complete physical delivery address wherever possible.

11. Multiple Items & Split Shipments

If your order contains multiple products, your items may be produced at different fulfilment facilities.

In such cases, your order may arrive in more than one package and at different times.

You will not necessarily receive every item in your order in the same shipment.

Where separate shipments are required, applicable shipping charges will be calculated according to the products and destinations involved.

12. Delayed Orders

If your order has not arrived within the estimated delivery window, please contact NOMA so that we can investigate the shipment with our fulfilment and shipping partners.

Before contacting us, please check:

Your order confirmation
Your shipping confirmation
Your tracking information, where/if available
Whether the carrier has requested additional information
Whether your local customs authority is holding the shipment

Occasional delays can occur due to customs, incorrect addresses, failed delivery attempts, weather, carrier disruptions, or other circumstances outside NOMA's control.

13. Lost Orders

If an order is confirmed as lost in transit, NOMA will work with our fulfilment and shipping partners to determine the appropriate resolution.

Where permitted under the applicable fulfilment and shipping service, a replacement or refund may be provided.

Orders that are not delivered because an incorrect or incomplete delivery address was supplied by the customer may not qualify for a free replacement.

14. Damaged Orders

If your order arrives damaged, please contact NOMA within 14 days of delivery.

Please provide:

Your NOMA order number
Photographs of the product
Photographs of the packaging
A description of the damage

Please retain the original packaging until the matter has been resolved, as photographs of the packaging may be required when investigating shipping damage.

For information regarding replacements and refunds for damaged or defective products, please refer to our Returns & Refund Policy.

15. Delivery Estimates & Exceptional Circumstances

All delivery estimates provided by NOMA are estimates and are not guaranteed delivery dates.

NOMA is not responsible for delays resulting from circumstances outside our reasonable control, including but not limited to:

Customs inspections or clearance
Import restrictions
Carrier disruptions
Postal or courier strikes
Severe weather
Natural disasters
Incorrect delivery information
Failed delivery attempts
Government restrictions
Unforeseen production or fulfilment disruptions

Where a significant disruption affects an order, NOMA will make reasonable efforts to assist the customer and communicate relevant information.

16. International Customers

NOMA is based in South Africa but serves customers internationally.

Because NOMA uses a global fulfilment network, your order may be produced outside South Africa and shipped from a facility closer to your delivery destination.

The country of manufacture or dispatch therefore does not necessarily correspond to NOMA's country of operation.